FAQ

Nursing Pillows:

What are they made of? 

The pillow is made of 100% cotton fabric, filled with 100% hypoallergenic  polyester that is made in Canada. The removable cover is made of a 95% cotton 5% spandex fabric.

 Can I wash the cover or the pillow?

Yes, you can wash both separately. Wash the removable cover with other alike colours and the actual pillow please wash by it self, we recommend using a mesh bag (but it is not necessary) please machine wash in the delicate/slow cycle. DO NOT bleach the removable cover and DO NOT tumble dry the pillow as the filler might burn or shrink, let air dry. 

Play Mats: 

What are they made of?

 The round play mats are made of a durable/soft foam and a cover that has a zipper on the bottom for easy washing.

Care instructions for ROUND play mats: remove the cover of play mat and wash the cover with alike colours, tumble dry the cover at low temperature. DO NOT BLEACH FOAM OR COVER AND DO NOT TUMBLE DRY THE FOAM.

 The square Play mats are made out of batting and 100% muslin cotton fabric.

Care instruction for the SQUARE play mats: machine wash in delicate cycle and let air dry. DO NOT BLEACH, IRON OR TUMBLE DRY.

Shipping Information:

As soon as we receive your order we will begin to work on it, please keep in mind that all products except for backpacks are made to order and we require 7-12 business days to have it ready and complete, once we inspect the finished product we will pack it and ship it with canada post or other delivery companies such as UPS, Fedex, Canpar etc. Your product will qualify for free shipping + a tracking number if the order is 50$ or over, if your order is less than 50$ you can choose the option to track your package by choosing the " Standard Shipping ". if you chose the option "Letter Mail" shipping please keep in mind that this option will not provide a tracking number and you or myself will not be able to find or track the package once it is sent out.

Exchanges and Returns:

We DO NOT offer full returns or refunds, however If your item arrives damaged or in bad condition for any reason we will be happy to provide you with a new product exactly as what you order, please keep in mind we might ask for proof such as pictures to show the product arrived damaged, to prevent any issues we make sure every single item is inspected before it’s shipped but i understand things can happen, we are only humans. Please email us for any concerns or questions.