As soon as we receive your order we will begin to work on it, please keep in mind that all products except for backpacks are made to order and we require 7-12 business days to have it ready and complete, once we inspect the finished product we will pack it and ship it with canada post. Your product will qualify for free shipping + a tracking number if the order is 50$ or over, if your order is less than 50$ you can choose the option to track your package by choosing the " Standard Shipping ". if you chose the option "Letter Mail" shipping please keep in mind that this option will not provide a tracking number and you or myself will not be able to find or track the package once it is sent out.
We DO NOT offer full returns or refunds, however If your item arrives damaged or in bad condition for any reason we will be happy to provide you with a new product exactly as what you order, please keep in mind we might ask for proof such as pictures to show the product arrived damaged, to prevent any issues we make sure every single item is inspected before it’s shipped. Please email us for any concerns or questions.